Overview
Thank you for considering a purchase with us. We value each customer and want to clarify our refund policy so that there are no misunderstandings.
Due to the specific nature of our product, we are unable to offer refunds once the product has been delivered. This policy is in place to protect the integrity and value of our products and services.
EXCEPTIONS
We do recognize that exceptional circumstances may occur, and in such cases, we are willing to offer a full refund under the following conditions:
- Failure to Deliver: If we are unable to deliver the product to you due to some fault of our own.
- Product Deficiency: If the product you receive is fundamentally different from what was stated or shown during the time of purchase and we are unable to rectify the issue
In these exceptional cases, you are eligible for a full refund of the purchase price. To initiate the refund process, please contact our customer service team with your order details and the specific reason for your refund request.
We recommend reviewing this policy carefully before making a purchase. Should you have any further questions, please don’t hesitate to reach out to our customer service team. Thank you for your understanding and cooperation.
Best regards,
nordheed.com
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